This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and explains Your privacy rights and how the law protects You.
Words whose initial letters are capitalised have meanings defined below, applicable in both singular and plural form.
While using Our Service, We may ask You to provide personally identifiable information, including:
Usage Data is collected automatically when you use the Service. It may include Your IP address, browser type and version, pages visited, visit timestamps, time spent on pages, unique device identifiers, and other diagnostic data.
When accessing via a mobile device, We may also collect your device type, mobile OS, unique mobile device ID, and mobile browser type.
We use Cookies and similar tracking technologies (beacons, tags, scripts) to track activity and improve the Service. Where required by law, non-essential cookies are only used with Your consent, which You may withdraw at any time via browser settings.
| Cookie Type | Kind | Purpose |
|---|---|---|
| Essential Cookies | Session | Authenticate users and prevent fraudulent use. Required for core service functionality. |
| Acceptance Cookies | Persistent | Record whether You have accepted our cookie policy. |
| Functionality Cookies | Persistent | Remember Your preferences (login details, language) for a personalised experience. |
We also use Web Beacons in certain pages and emails to count page visits, measure email open rates, and verify server integrity.
We may share Your Personal Data in the following situations:
We retain Your Personal Data only as long as necessary for the purposes described here, or as required by law. The periods below are maximums โ We may delete or anonymise data sooner when it is no longer needed.
| Data Category | Retention Period | Reason |
|---|---|---|
| User Accounts | Duration + 24 months after closure | Post-termination issues & dispute resolution |
| Support tickets | Up to 24 months from ticket closure | Service quality & legal claims |
| Chat transcripts | Up to 24 months | Quality assurance & staff training |
| Analytics / Cookies | Up to 24 months from collection | Trend analysis & privacy compliance |
| Server logs | Up to 24 months | Security monitoring & troubleshooting |
We may retain data beyond the above periods only for legal obligation, to defend legal claims, at Your explicit request, or due to backup technical limitations. On expiry, data is securely deleted, kept only in encrypted backups for a limited period, or anonymised for statistical use.
Your information may be processed at the Company's offices or at locations where processing parties are based, which may include jurisdictions with different data protection laws.
Where required by applicable law, We ensure international transfers of Your Personal Data are subject to appropriate safeguards. No transfer will take place to an organisation or country without adequate security controls in place.
You have the right to access, correct, or delete the Personal Data We hold about You. You can manage Your information by signing into Your Account settings, or by contacting Us directly.
Please note that We may retain certain data where We have a legal obligation or lawful basis to do so.
In a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will notify You before transfer and before Your data becomes subject to a different Privacy Policy.
We may disclose Your Personal Data if required by law or in response to valid requests from public authorities (e.g. a court or government agency).
The security of Your Personal Data is important to Us. While We use commercially reasonable means to protect it, no transmission over the Internet or electronic storage method is 100% secure.
Our Service does not address anyone under the age of 16. We do not knowingly collect Personal Data from children under 16. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us immediately and We will take steps to remove it.
We may update this Privacy Policy from time to time. We will notify You of any changes by posting the new Policy on this page and updating the "Last updated" date. For significant changes, We will also notify You by email or a prominent notice on the Service.
We advise You to review this Privacy Policy periodically. Changes become effective when posted.
Questions about this Privacy Policy? We're happy to help.